Support Desk (version 4.0)

Welcome to Radiant WebTools's Online Help Desk for Version 4.0 of the platform. If you're looking for help with Version 3.0, please login to your 3.0 account and click on Support.

Please feel free to search our Knowledge Base (below) for answers to the most frequently asked questions. If you can't find what you're looking for, please Submit a Ticket in our Support Desk.

Top 10 Knowledge Base Articles

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    Step 4.5: Using the Content Module

    The Content Module is the module you will most likely be using the most. The content module will be used to insert text, images, and embed features like vimeo, youtube and other third party plugins.This module is located in your page editor in the right tool bar.When you first drag it on to your page a box will pop up.You will see some content already filled in the module, this is filler ...

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    Step 6: Changing your theme

    The overall Appearance of your website is controlled by your theme. Although, you may have selected a theme when you first started you can change this theme at any time.   To select a theme go to your themes section located in the top tool bar in the dashboard.   The first thing you will see is your current theme, this is the theme that has been applied to your website. To select a n...

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    Step 5: Understanding Widgets

    Page Banners: You can use your page banner to display information and rotate through images. You can even insert text over top of your banner images. Note: Your home page is where the banners are usually located, but you are able to add banners on every page if you like.   To edit your banner, select ‘Edit’ or the little gear icon. A window will pop up on your page.   &...

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    Step 4: Modifying a Page

    Start by going to your SITE STRUCTURE Select a page you need to add content/Module to by clicking the blue Modify text located right to the page title as you hover your mouse over. This will open your Page Editor.   Top Tool Bar: Your page editor has two tools bars one on the top and one on the right side.   Your top tool bar provides the option to (in order from left to right) &nb...

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    Step 3: Adding content to your Modules

    Adding Content to Modules:  In Radiant WebTools we have designed a number of Modules to help you build your website easily, quickly and ensuring a consistent look. These Modules allow you to add sections to your website like a content paragraph, a blog, a poll, a calendar, a photo gallery and many other options. It’s as simple as ‘dragging and dropping’ the Modules you ...

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    Step 2: Create your site structure

    Creating Your Site Structure: Your site structure is the table of contents for your website. The order you arrange your pages in, is reflected in the way it displays in your websites navigation.  Your site structure directly relates to the navigation and sub-navigations of your site. For example if you have Home, About Us and Contact Us as the first four pages in your site structure, on...

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    Step 1: Signing Up

    Where do I start?   When you first sign up the first thing you will need to do is select a theme.     When you select a theme you will have the option to change the Palette. A Palette is a variation of your theme, so the layout stays the same, but allows you to change the colors and fonts used.     Once you have chosen a theme you will create a username and password...

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    Using the Poll Module

    The poll Module is a great tool to record a vote or conduct a simple group survey. You can create your own questions with your own answers that people can choose from.   After a user votes or selects an option, they will be shown the overall results from the compiled votes. Here is how to add a poll module to your site.  You will first need to create a Poll in your Module Management. ...

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    Understanding the Teaser Widget

    The Teaser Widget allows you to show the “compact view” of your module on any page in your website.   A Teaser Widget can be used for the following Modules:   Blogs Photo Gallery Audio/Video Events News Resources Mailing List Payment/ Donations   In order to create a teaser, you first need to place a module on a page somewhere within your website and save...

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    Using the Locations Module

    The Locations Module enables visitors of your website to find locations that you’ve mapped out for them. Note, the Locations module is only available with certain Suites. If you don't see Locations under Module Management, you may need to upgrade to a more comprehensive suite. Click the chat icon in the bottom right corner of your Dashboard to start a conversation with us about this! &n...